Gail Sampson said:
I came to freedom this afternoon to pick up an accessory (luggage rack)that I had ordered for my 2013 VStar. I would like to take a moment to compliment the staff. The guys in the Parts Dept. were congenial and helpful as I picked up my order and made inquiries about other items. Then I went to the Service Dept. I have to name two people in particular who are always helpful and who I look forward to dealing with every time I come in. That would be both Donnie and Scott. They are friendly, willingly share their knowledge about bikes, and always seem to be able to squeeze me in if I need to service my new bike or just have a question or a concern. Buying my new bike from Freedom continues to be a pleasurable experience. Thank-you, Gail.
Capt. Steve Graham of the Long Sault Fire Department said:
Two firefighters and their wives were on a road trip from Long Sault Ontario ,traveling to cape Breton , then Halifax by Peggys Cove. One of our four bikes (Honda shadow 750) ended up with a near flat on July 9th. We called the parts department and they were able to hook us up with a new tire. When we arrived at the shop an hour later, the service department automatically took the bike in to repair our flat tire, even though this wasn't one of the brands that you sell, then we headed over to Tims for lunch . When we arrived back at the shop in ¾ hour, a new tire was installed and the bike ready to go, talk about super fast service! As a result, We were able to meet our next hotel in St. Andrews N.B. that evening. We were riding with friends from Halifax and they too couldn't believe the excellent service , I 've asked them to spread the word in Halifax with other bike groups on your excellent service. Thanks again!
Stephen McOnie said:
In 2007 my wife bought a brand new ZZR250 (Candy Plasma Blue) and I bought a 2006 Ninja 500R (Green). Jeff Hutchings treated us both very well. It was a good experience, one that I'll tell everyone about. After coming back for a couple of services (MVI, etc.) and buying some gear in general I feel comfprtable when dealing with your staff. Now this summer after taking an '09 Vulcan 900 for a test ride, I was hooked! I had to have one! Paul Smith found me one in a crate, it was the custom SE. Not only did he find me one, but he found someone to buy my 500R as well! So now, with my new bike still in the crate and nothing for me to ride home, he graciously lent me a VStar 1100 to ride home. That Monday I picked up my new 900SE. I decided it needed a windshield, which Daniel Priest had right on hand! Scott Alexander installed it for me in minutes, despite the fact that the service department was really busy at the time! I've been biking for 15 years, and Freedom Cycle has always treated me right!
Chad Harrietha said:
I bought a 2010 Kawasaki Ninja 650R. Brian was great to deal with, and I love my new bike! I'll be back again.